FAQs
If your order hasn’t arrived within 7 working days, please reach out to us at care@lamaisonmotye.com, and we’ll gladly assist you with an update on its status.
If you encounter any issues with your purchase, please feel free to email us at care@lamaisonmotye.com right away. If applicable, kindly include a photo of the damaged item. You have up to 14 days from the date of purchase to request an exchange or refund for defective items
We are dedicated to creating timeless, long-lasting bags. For any damage-related inquiries, please check our Care section. If you need additional assistance, email us at care@lamaisonmotye.com, and we’ll work to restore your bag to its best condition.
Yes, if the damage is due to misuse, you may be charged for the repair, including the cost of the service, shipping, and pickup fees. Our customer care team will contact you first to discuss the details and will await your approval before proceeding with any repairs.
Our product images are carefully curated to reflect the true colors and shapes of the items. However, please note that lighting variations may cause slight differences in appearance. Lifestyle images or styled shots may appear different due to adjusted lighting. Additionally, colors may vary depending on your device’s display settings.
Currently, we do not have a physical store. However, be sure to stay updated on our social media for announcements regarding our participation in pop-up events, both locally and internationally.
Yes, you may be able to cancel your order before it is fully processed. Please contact customer service as soon as possible. For more details, refer to our ‘Return & Exchange Policies’ section.
You can return or exchange items within 14 days, as long as they are unused, undamaged, and include tags and original packaging. Email Care@lamaisonmotye.com with your order number to arranged for a pick-up. An additional fee will be charged for shipping. Refunds exclude initial shipping fees.
All shipping charges are non-refundable, unless special circumstances apply.